Operations and Performance Manager
Job reference: SYS-3191
Operations and Performance Manager
Job reference: SYS-3191
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>
About Abellio
Abellio operates public transport contracts in Europe, while working in partnership every day to consistently exceed passengers’ and stakeholders’ expectations. 175 years of experience has embedded in Abellio a social duty to passengers which extends beyond the journey on one of our trains, trams or buses. The passenger is at the heart of everything we do. The delivery of safe, reliable and comfortable services is the starting point for every transport provider, but that is not enough for Abellio. Our services must play an integrated role in the socio-economic development of the societies we serve.
Every day 13,000 Abellio people provide safe, easy and reliable public transport for more than a million passengers on our services. Our operations span three countries including UK, Germany and the Netherlands, across bus, tram and train services.
In the UK we operate:
train services for ScotRail (Scotland's national railway), Greater Anglia, and Merseyrail (in a joint venture with Serco), as well as buses through Abellio London & Surrey.
We challenge the traditional conventions of travel so that we can provide better quality, safer, more convenient transport services that genuinely benefit our clients and customers, and we do it the Abellio Way - Genuine, Professional, Proactive, Inclusive. Our success is a reflection of our unique way of doing business and the Abellio Way provides a common and collaborative way of working with our clients, stakeholders, and each other.
Main purpose of the role
An exciting opportunity has arisen for a driven and focused individual to join the small but elite Operations team at Abellio UK. Experienced in railway Operations and with detailed knowledge of railway Performance regimes, the successful candidate will have the opportunity to work alongside our UK board and at all levels within our operating companies to deliver step changes in people, process and technology within our organisation. Reporting to the Operations Director, the individual will utilise their past experiences and knowledge and will work collaboratively with others in order to carry out detailed analysis, project work and create compelling reports and recommendations which strive to deliver our performance and operations KPIs.
Key accountabilities/responsibilities
- Ownership of the Oversight process from an Abellio UK perspective, including monitoring Operations, Fleet and Safety KPIs on a daily, weekly and periodic basis across all OpCos and producing detailed reports and board reports that align to business requirements in the Operations field.
- Create and maintain the Core Process Modules library and the Operations Sharepoint which support the delivery of standardised Operations and Customer processes in order to achieve benchmarked levels of performance and minimum standards within OpCos
- Carry out reviews, insight and analysis work to assist the OpCos on opportunities to improve business outcomes, including developing business cases where necessary which support the implementation of continuous improvement schemes
- Ownership of the Operations, Fleet and Safety interface at UK group, support the introduction of cross-functional business improvement plans.
- Take a lead role and ownership of the client requirements and governance around major change programmes sponsored by the Operations Director, ensuring stakeholders are kept up to date and are meeting requirements as specified.
- Assist the Operations Director in defining and driving UK-wide rail operations and performance benchmarking, good practice exchange and continuous functional improvement activity and where appropriate implement trial activities and feedback results in report format to the UK board.
Person specification
The ideal candidate will share our values, which are Genuine, Professional, Proactive and Inclusive, and have
- Experience in UK rail operations, in either the performance or operations organisations or within Operations Strategy within the industry.
- Gravitas; articulate communicator; well-developed influencing skills with ability to adapt style to diverse audience groups. Ability to quickly establish collaborative working relationships with peers. Robust in the face of challenge including in a heavily unionised environment.
- Clear thinking to find practical solutions to technical problems.
- Ability to develop and deliver high quality outputs from collaborative work with supporting detail, including timely reports and documents containing logical process maps with supporting rationale.
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Highly logistical (with specific reference to railway operations) and analytical, focussed and pays attention to detail. Ability to see “bigger picture” between rail operations, commercial requirements, fleet requirements and infrastructure management.
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Good level of emotional intelligence
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Located within commuting distance of Central London with a high degree of flexibility to undertake regular travel to the Glasgow HQ or over the UK to TOC areas of operation and bid team locations.
This vacancy has now expired, and is not accepting any new applications. p>
Please search for live opportunities or use the Register Interest facility to sign up for job alerts and/or leave your CV speculatively. p>