Role Details   

• You will be working an average of 35 hours per week.  Earliest start is 06:00 and latest finish is 19:30. The role involves covering ticket office shifts where required.  Weekends are also involved.
• You must be able to arrange your own transport to ensure timely arrival for early and late shifts.  Full training and a uniform are provided upon joining. You will need to be able to drive or arrange drop off
• Please note that applicants must be 18 years of age or older.  
• It is a requirement that candidates can reliably travel to and from their agreed location at the scheduled times.   

The ticket office supervisor role has a home location of Harlow Town

The Role   

A Ticket Office Clerk (Level 3) is a supervisor role, and you will oversee the running of the Ticket Office and ensuring the station is well kept and organised. 

This role will involve you supporting our customers by assisting them with using our ticket machines based around the station, as well as guiding our customers on new ticketing technology such as the smart card, and use of our mobile phone app. etc.   

Primary responsibilities include:

• Leading and engaging retail colleagues across the route to ensure the values and behaviours of Greater Anglia are upheld at all times
• Ensuring our sales environments operate safely, efficiently and professionally at all times
• Upholding compliance with all Greater Anglia internal control and cash handing and accountancy procedures
• Maximising the opportunity for revenue through the development of a proactive sales and service culture at all our points of sale
• Greeting customers, selling tickets, and addressing customer inquiries, emphasising a customer service-oriented approach with a friendly demeanor.  
• Supporting customers in using ticket machines located throughout the station and provide guidance on new ticketing technologies, including smart cards and mobile apps.  
• Ensuring adherence to safety, security, and cash regulations while maintaining ticket machines.  
• Utilising company systems such as Fujitsu Star (ticket office sales machine) and Ticket Vending Machines (TVMs).  
• Conducting security / environment checks, at varying frequencies depending on the station, including monitoring for left items, securing waste bins, and checking that doors are locked or secured.  

What we are looking for

• Working in a customer-facing, sales environment
• Supervising/leading a team
• Friendly, approachable demeanor with the ability to communicate effectively   
• Calm under pressure, able to think on your feet, and able to handle various situations    
• Possessing a “can-do” attitude and enjoy working as part of a team   
• Taking pride in providing top-notch customer service and passionate in ensuring customer safety    
• Having a team spirit and bring your unique self to strengthen our team and foster a positive work environment.   
• Familiarity using new technology such as smartphones to assist customers.    

What’s in it for you?   

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!   
• International Adventures: After 12 months, unlock discounted international travel for you and your family.   
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.   
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.   
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.   
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.   
• Family-Friendly Policies: We’ve got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.   
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.   

The closing date for all completed applications is on Friday 13th June 2025

*Please note vacancies can close earlier due to high influx of candidate applications*     

At Greater Anglia we are proud of the work that we do. We’re investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.    

Join Us and Experience:   

• Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.   
• Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.   
• Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement is the norm.   

Ready to Bring Your G A Game?