As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway. 

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Sales & Fulfilment Coordinator, on a Full Time Permanent Basis based in Birmingham, to provide sales figures evaluation to support the sales team in reaching their targets and substantiating their revenue position, by helping to analyse the needs of customers, research the market, and present related travel products or services to customers in a professional manner.

Responsible for all activities on the fulfilment of the Student Season Ticket, Business Travel and Group Ticket bookings, including end-to-end booking transaction process, receiving and processing all the way through delivery. 

What does the job involve? 

• Support all activities on the fulfilment of the Student Season Ticket, Business Travel and Group Ticket bookings
• Provide support for proactive sales of Group Ticket Bookings working closely with the Sales & Partnerships Manager
• Provide help desk support and customer service across multiple communication channels to help our current and prospective customers complete their booking transactions
• Provide sales figures analysis and evaluation periodically to support the sales team in reaching their targets and substantiating their revenue position
• Communicate directly with a large range of learning establishments, local businesses and other key stakeholders to open channels to promote the Student Travel Product / Just Business
• Identify and progress new revenue opportunities across the Student Travel Product and Just Business with support from the Sales and Partnerships Manager.
• Provide administrative support on the Just Business travel helpdesk, as and when needed, reacting to incoming customer enquiries and working through to a positive solution.
• Work closely with all internal departments to ensure a collaborative approach to pricing, customer service and sales  
• Support the sales department on existing and new partnership connections, providing administration support across all sales channels and also support the Group Booking function.

Experience, Knowledge & Qualifications

• Experience in sales and management, public relations, retail marketing and other related positions in the commercial industry. 
• Proven experience within a busy sales and marketing environment - managing several accounts or products and numerous customer relationships at any one time.
• Highly organised with ability to manage multiple projects at any one time with the ability to decipher multiple pieces of information and provide clarity where needed.
• Analytical thinking with a high attention to detail.
• Personable and articulate; strong interpersonal skills
• Excellent and confident communicator across written and verbal channels, with the ability to start a proactive conversation with a friendly and proactive approach to customer service
• Experience in customer service is advantageous
• Outstanding organisational abilities to support a busy sales team across multiple products and projects
• Logical thinker with an organised approach and the ability to work both collaboratively within a high performing team but also on an individual basis across an allocated travel product.
• Able to priorities multiple workstreams to ensure deadlines are met.
• Strong writing skills with the ability to clearly communicate information/ideas.
• Clean and valid Driving License, with access to a car and comfortable with driving, along with travelling by train across the geographies we serve.

What are the salary and benefits?

Salary: up to £32,851Per Annum DOE + benefits

Defined Benefit pension – one of the best in the UK

Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children

75% off all other train company travel tickets

Retail discounts

Career development opportunities

Due to the volume of applications we receive the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out. 

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation. 

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.