Role Details

• Please note that applicants must be 18 years of age or older.
• Work a combination of shifts, including early starts, late finishes, nights, and weekends.

Kickstart Your Career with Greater Anglia!

Are you looking to launch your career in a dynamic and supportive environment? Greater Anglia, a key player in the railway network from London Liverpool Street to the East of England, is offering an exciting opportunity to join our team. With our new, modern, and environmentally friendly trains, now is the perfect time to join us as we elevate the customer travel experience.

Join Our Team as Duty Traincrew Manager at Romford ROC

The Role 

The Duty Traincrew Manager is responsible for providing efficient day-to-day support for the local managers. This will involve assisting in the compilation of weekly/daily rosters, as well as short term traincrew cover arrangements.  You will also deal effectively during service disruption, by liaising and collaborating closely with the Train Service Manager, local managers, and other depots.   

Key responsibilities include but are not limited to:

• Oversee train service operations and ensure the welfare of on-duty traincrew colleagues.
• Utilise the Dimensions system for rostering and payroll management.
• Monitor traincrew attendance through the Dimensions system's attendance screen.
• Respond promptly to any instances of traincrew not showing up for their scheduled duty.
• Liaise with on-call managers in the event of safety of line incidents involving traincrew.
• Prepare initial incident reports following safety of line incidents.
• Arrange necessary ‘for cause screening’ after consultation with relevant operational management levels.
   

We're Looking for Candidates Who:

• Have a friendly, approachable demeanour with the ability to communicate effectively through written and verbal communication as this role will require you to deal with safety critical colleagues on a day to day basis.
• Are calm under pressure, able to think on their feet, and able to handle various situations
• Possess a "can-do" attitude and enjoy working as part of a team
• Have team spirit and bring your unique self to strengthen our team and foster a positive work environment
• Are problem solvers, as the role will encounter many different situations, whilst always maintaining integrity
• Have an understanding of railway operating rules, procedures, and arrangements, as well as an understanding of control management, service delivery, and recovery.  

What's in it for you?

• Travel Discounts: Enjoy free travel on Greater Anglia and 75% off with other train operators, plus discounts for eligible family members too!
• International Adventures: After 12 months, unlock discounted international travel for you and your family.
• Exclusive Discounts: Access the GA Hapi App for deals on shopping, dining, and fun days out.
• Vouchers for Loved Ones: Get 12 annual discount vouchers for family and friends to enjoy.
• Wellbeing Support: 24/7 employee assistance, eyecare vouchers, flu jabs, and physiotherapy services.
• Pension Perks: Start with a Defined Contribution pension, with the option to upgrade to a Final Salary pension after 2 years.
• Family-Friendly Policies: We've got you covered with maternity, paternity, adoption leave, and shared parental leave after 26 weeks.
• Save While You Spend: Cycle to work and tech purchase schemes once you pass probation.

The closing date for all completed applications is on Friday 7th March 2025.

Please note vacancies can close earlier due to high influx of candidate applications

At Greater Anglia we are proud of the work that we do. We're investing to help shape the future of rail in the UK and being a part of our team gives you every opportunity to contribute to the journey we are on.

Join Us and Experience:

•Inclusivity & Respect: Be yourself and thrive in a supportive environment where every idea and person is valued. Help us be Greater Together.

•Community & Teamwork: Work together to deliver the best for our customers while enjoying a friendly, can-do atmosphere.

•Pride & Progress: Contribute to meaningful change and a sustainable future, with continuous improvement as the norm.

Ready to Bring Your GA Game?