As part of the Transport UK Group, West Midlands Trains delivers around 1,300 train journeys a day, for more than 60 million passengers a year, across our two brands - West Midlands Railway and London Northwestern Railway.

We are committed to delivering a safe and reliable train service, by investing in our fleet of trains, stations and employees. As part of this investment, we are looking to recruit a Head of Performance, on a full-time, permanent basis.

What does the role involve?

• Senior leadership of the performance team, including defining the strategy and identifying business and performance targets, for all departments
• Supporting the annual business plan metric negotiations with the Department for Transport - ensuring delivery against them each period
• Developing and delivering high quality performance information, in support of business objectives
• Ensuring all appropriate teams within the business identify and deliver plans to improve the performance of the train service
• Actively identify, lead and deliver continuous improvements to train safety performance, service reliability and customer satisfaction
• Liaising with internal and external stakeholders to develop continuous improvement for the day-to-day delivery of a high performing train service
• Exploring internal and external opportunities for innovation, that will drive better service delivery

What skills and experience do I need to do the job?

• Be an experienced and credible leader, with people and leadership skills gained in at a senior level
• A track record in leading, developing and motivating diverse teams to deliver results – challenging poor performance, where required
• The ability to understand and absorb substantial volumes of information quickly and accurately - driving appropriate actions to deliver realistic solutions
• Mentoring and coaching individuals/teams to lead continuous improvement changes
• Demonstrable experience of deploying strategic priorities and change programmes, whilst maintaining performance delivery
• In-depth knowledge of railway operations and Network Rail & Industry standards - including statutory legislation
• Being comfortable in a complex and demanding environment, demonstrating a high level of personal resilience

What is the salary and benefits?

• Salary is dependant on the experience you can bring to the role
• Final salary pension – one of the best pension schemes available
• Free travel on all our trains and those of other train companies within our parent group company - for you, your partner and any dependent children
• 75% off all other train company travel tickets
• Retail discounts
• Career development opportunities

Due to the volume of applications we receive, the advert may close earlier than the published closing date. Please submit your application as soon as possible to avoid missing out.

As an inclusive employer, we welcome applications from all backgrounds and ensure no-one receives less favourable treatment on the grounds of age, disability, gender, race/ethnicity, religion, belief and sexual orientation.

Applications will be considered from colleagues with 6 months experience, after completion of their probationary period and a full check of absence and disciplinary records.