Customer Experience Agent

Job reference: SYS-10173

Location Glasgow
Business Area / Department Customer Services ~ Customer Relations
Type of Role Full time
Salary & Benefits £21,305
Closing Date 08/12/2023
Back to Solvd.

Customer Experience Agent

Job reference: SYS-10173

Additional Documentation

Customer Experience Agent

A fantastic opportunity is now available to join our Customer Experience Team at Solvd. in the centre of Glasgow. Our team provide several services including Customer Experience, Finance and Payroll. Solvd. is a vibrant, friendly office, where our people are committed to delivering the best experience for our customers.

We offer a competitive salary and great benefits. Our people are our greatest strength and live by our values of Dependable, Proactive, Agile & Inclusive, so come and join our team!

The Role

You will be dealing with customers queries, complaints, and refund requests. The role involves handling incoming telephone calls and emails covering a variety of query types working to average handling time targets.

You should have:

  • Effective communication skills, written and verbal.
  • An enthusiastic, self-motivated, and outgoing nature. 
  • Computer literacy skills. 
  • Proactive problem-solving skills. 
  • Ability to understand and resolve customer enquiries in a time sensitive manner. 
  • A positive, resilient, assertive, and professional nature.  
  • The ability to be flexible and stay calm under pressure. 
  • Strong time management skills to meet deadlines. 
  • Ability to work within a team setting with adaptable and interpersonal skills.  

What you will get:

  • £21,305 pro rata
  • Permanent role
  • Monday – Sunday, Full time - 37.5 hours, 

Our Benefits

  • Discretionary ScotRail Season Ticket (home to work).
  • Discretionary bonus scheme.
  • 34 days holiday (including public holidays) with option to buy additional.
  • Generous salary exchange Pension Scheme and Life Assurance Scheme.
  • Optional Private Medical Insurance and Health Cashplan Schemes.
  • Employee Assistance Programme and Wellbeing Support including mental, physical, financial and social.
  • Flexible dress code where you can Dress for Your Day!
  • Social events including Summer Event and Christmas Party.

Solvd. are Disability Confident accredited and committed member of Inclusive Employers. We welcome applications from all sections of the community. If you need any support or further information before applying for this role, please get in touch with our People Team via

For more details & to apply visit our website