An exciting new opportunity has arisen for a Staff Manager in our Operations Department in Walworth Depot. The successful applicant will be the staff manager, assisting the Operations Manager in the depot to be responsible for all matters related to staff and their effective and efficient management and control to meet TfL and company requirements, ensuring staffing quality is at its highest standard.

The Role:

• Take a retail style approach to Mystery Traveller and customer complaints management to drive improvements in this key business area.
• Maintain Company Standards by means of training, disciplinary and other procedures, ensuring that the Company rules are adhered to by drivers and other staff.
• Work with colleagues in achieving the annual driver costs budget and associated action plans and monitor and manage staff sickness and attendance.
• Conduct staff interviews including fact finding / disciplinary investigations, probationary reviews and return to work interviews.
• Collate and deliver statistics and reports in accordance with set timescales or as requested. Have a good working knowledge of all traffic systems e.g. wages, revenue, lost mileage and to carry out regular audits.
• Work with key staff to ensure all services operate to a high standard and in accordance with set reliability targets, and to identify and implement solutions where targets are not being met.
• Ensure both staff lost mileage and OD driver related lost mileage is minimised in line with company targets and to identify and implement solutions where targets are not being met.
• Ensure effective communication with and information to drivers, supervisors and managers through the use of staff notices, staff memos / letters and other communication channels.
• Have a duty of care for the health and safety of yourself and your colleagues at all times, including a duty to report unsafe acts or omissions to safety.
• To undertake any other duties commensurate with the Grade.

The Candidate:

• Previous relevant management experience is desired
• Must have thorough appreciation of the needs of external customers and external stakeholders, coupled with the ability to identify areas for improvement and implement effective action plans.
• Able to communicate effectively with all levels of internal and external staff. Able to provide clear and concise feedback and guidance to promote staff confidence in decision making.
• Skilled in strategic thinking and forward planning to avert problems before they occur and solve problems when they occur.
• Must be experienced in managing and motivating a team to achieve high standards and meetdeadlines, be performance focused with the ability to enthuse a team to achieve results.
• Ability to analyse and interpret information
• Strong IT skills.
• Must have a flexible approach, and be prepared to work outside normal hours to meet deadlines.